Solutions and applications are designed to deliver value to the customer. Unfortunately, their siloed nature often hampers their ability to do so. As much as companies invest in optimizing the customer journey, let’s be honest: the customer chooses their journey, not the company. Companies must present value where the customer or prospect chooses to be, not where the company thinks they should be. SmartConX enables you to easily connect people and content, multi-directionally.
SmartConX streamlines, automates and reuses the foundational elements of the integration so you can effortlessly connect different platforms together, without adding needless complexity to your systems configurations.
With SmartConX, integrating additional systems or adding additional functionality is as simple as plugging in any existing SmartConX connectors, or even developing custom integrations directly on the SmartConX platform. SmartConX handles the foundational programming elements of the integration, so all that is needed are the customized UI and CX configurations.
The other obvious benefit of SmartConX is the significant cost savings of not having to build integrations from scratch. SmartConX can handle both internal and external integrations.
Grow customers across social marketing, digital care, and branded communities
Grow customers across social marketing, digital care, and branded communities.
Grow customers across social marketing, digital care, and branded communities.
This integration allows users to view Upcoming Bevy Events on various sidebars in Khoros to help increase engagement on the Bevy platform.
All too often, content or expertise meant to benefit the customer doesn’t deliver the value it should, because it is buried in a silo that is only visible to certain users. Breaking down these content silos involves systems integrations, which are costly and complex to implement and support.
At itD Tech we have experienced this challenge first-hand building deep integrations for the world’s leading companies. With each new systems integration, multiple programming requirements must be considered and factored in:
On top of these foundational components, specific functionality and user experience elements must be developed to make the integration useful to the customer. Each integration requires developers to build a compelling user experience within the context of that application’s specific fields, content, business logic, and other factors.
Content syndication is one of the best ways to expand your reach across diverse platforms. SmartConX can effortlessly plug and play with any platform, facilitating the smooth flow of content in both directions, offering a seamless and efficient solution for businesses and content creators.
SmartConX goes above and beyond by providing not only standard content syndication but also includes content translation, that enhances the overall experience. It eliminates the need for manual intervention and offers a user-friendly, efficient solution for real-time language translation.
The process of content migration from one platform to another is a complex and time consuming task. SmartConX is designed to effortlessly bridge the gap between diverse platforms, offering a plug-and-play solution for content migration.
Surface the content from source to target application. Replies/Comments/Updates of the source/target will be surfaced to all the applications with out manual intervention.
How do you handle aging content? Most often, it needs to be evaluated for relevancy and processed manually. You can automate this process with ArchiveConX. This connector continuously monitors your environments and auto-archives content based on your unique set of business rules.
"Many internal groups use collaboration tools such as Teams, Slack, Skype and others to engage with each other. With CollaborationConX, you can surface discussion and content across tools and applications. Content and interactions can also be shared between the online community and internal collaboration tools.
Content is tough to find unless users know where to look. With ContentConX, content from your data repositories such as Google Docs, Box, Dropbox, etc. can be shared and surfaced to users no matter where they choose to be, so the customer is always right...where they need to be.
Effortlessly link different ConX services together based on your own unique requirements. For example, add dynamic translation to your community integrations, to not only share content but translate it at the same time. The possibilities are limited only by your imagination.
Using the power of SmartConX, custom connectors can be developed for unique systems and applications. Rather than focus on foundational elements provided by SmartConX, you can instead focus on the user experience and features unique to each application or use case.
Even though English is only used by about 25% of internet users, content is often only available in English. LanguageConX dynamically translates and surfaces content in multiple languages in near-real time. Users can now read and respond, and engage with subject matter experts, in their preferred language.
When content needs to be migrated from one platform to another, it is often managed as a one-off project. With MigrationConX, content can be easily mapped between two or more environments with minimal custom work, and you don’t have to start over from scratch with each new migration.
Are your customers leaving your product experience to search for answers? With ProductConX, customers can surface valuable support information such as contextually relevant discussions, articles, technical documents, blogs and more, right inside your product.
Accessing and indexing various systems is critical for enterprise search. This may require specific connections and functionalities (e.g., role-based access) not furnished by the search provider. SearchConX delivers highly customizable capabilities to your enterprise search applications.
Many customers and prospects choose to congregate in third-party environments like Facebook, Reddit, LinkedIn or Spiceworks. With SocialConX, you can still engage with these users by integrating the third-party platforms with your own online properties to seamlessly share content between them.
Our satisfied customers who chose SmartConX to transform their requirements into reality.
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